FAQs

Orders & Shipping

How soon will my order be sent out?

Orders are processed within 1–3 business days. Once your order leaves us, you'll get a confirmation with tracking details.

Will I receive tracking information?

Yes. As soon as your order ships, tracking information is sent to the email address used at checkout. If it hasn't arrived, check your spam folder first, then email us and we'll resend it.

How long does delivery take?

Delivery times depend on your destination and the shipping method chosen at checkout, so they vary from order to order. Your tracking link is the most accurate guide once the parcel is moving.

My tracking hasn't updated in a few days. Is something wrong?

Usually not. Tracking can sit still for a while between scans, particularly during customs clearance or busy periods. We're not able to control delays caused by carriers, weather or customs, but if your tracking has been stuck for an unusually long time, get in touch and we'll look into it.

Can I change my shipping address after ordering?

Please double-check your address before you place the order. If you spot a mistake, contact us straight away — if the order hasn't shipped yet, we may still be able to correct it.

Returns & Refunds

What is your return window?

Returns are accepted within 30 days of delivery, for unused items in their original condition and packaging.

How do I start a return?

Email us with your order number and the reason for the return, and we'll take it from there.

When will I get my refund?

Once your returned item reaches us and has been inspected, your refund is issued to the original payment method.

Do you refund shipping costs?

Shipping costs aren't refundable, unless the item arrived damaged, defective or incorrect — in which case we'll cover it.

My item arrived damaged or faulty. What now?

Please contact us within 7 days of delivery with your order number and a photo of the problem, and we'll put it right.

Is anything not eligible for a refund?

Items that have been used or opened, or that are no longer in their original condition, may not qualify for a refund.

Payment & Discounts

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay.

Is there a discount on my first order?

Yes — use the code FIRSTSPARK10 at checkout for 10% off your first order.

Getting in Touch

How do I contact you?

Email storenichee@gmail.com or call (909) 430-8801. Please include your order number where relevant — it helps us answer faster.